Defective or misrepresented product
What to do when the product you received doesn't work or doesn't match what was advertised.
If the product you received is defective or doesn't match the seller's description, you have rights.
Consumer protection laws guarantee the right to a complaint when a product doesn't match what was advertised or has a defect.
Step by step
- Document the problem with screenshots or video showing the defect or discrepancy
- Have your payment ID and purchase email on hand
- Describe in detail what was advertised and what you actually received
- Open a support ticket with the seller via the SAC Center
- The seller has a set time to respond, so track it by your reference number
Tip
The more evidence you have (screenshots, video, original product description), the faster the review.