Access issue with your purchase
How to recover access to a digital product, course, or members area you purchased.
If you received the confirmation email but can't access the product or members area, here's what to do.
The access link is usually in the purchase confirmation email. Check spam/promotions before opening a ticket.
Step by step
- Find the confirmation email (including spam/promotions folders)
- Try the direct access link from the email
- If the link expired or gave an error, use the "forgot password" option on the seller's platform
- Have your payment ID or purchase email on hand
- Open a support ticket with the seller via the SAC Center
Tip
Provide the exact email used for the purchase, since access is sometimes registered under a different address.