GG CheckoutHelp Center

Duplicate or unrecognized charge

How to resolve two charges or an unknown charge on your card.

If you spotted a duplicate or unrecognized charge on your statement, here's what to do.

Many charges appear as GG CHECKOUT or the product name on your statement. Check with the seller before disputing.

Step by step

  1. Check your statement and note the amount, date, and exact name of the charge
  2. Confirm whether the duplicate charge is on a different date (could be an installment or renewal)
  3. Have your payment ID or purchase email on hand
  4. Open a support ticket with the seller via the SAC Center
  5. If you get no response within 5 business days, contact your bank
Duplicate charge? I want to resolve thisWe open your ticket with your details pre-filled. Takes 2 minutes.

Important tip

Keep your purchase receipt and statement screenshots, as they speed up the seller's review.

I didn't receive my product

What to do when access or delivery hasn't arrived after your purchase.

Defective or misrepresented product

What to do when the product you received doesn't work or doesn't match what was advertised.

On this page

Step by stepImportant tip