I didn't receive my product
What to do when access or delivery hasn't arrived after your purchase.
If you paid but haven't received access to your product or download, follow these official steps.
For digital products (courses, e-books, subscriptions), access is usually delivered by email right after payment confirmation.
Step by step
- Check the spam/promotions folder of the email used for the purchase
- Confirm that payment was actually approved (PIX and boleto can take up to 2 business days)
- Have your payment ID or purchase email on hand
- Open a support ticket with the seller via the SAC Center
What happens next?
You'll receive a reference number and get notified at every update to your case.