Another issue with my purchase
For situations that don't fit the categories above: open a ticket and describe what happened.
Have an issue with your purchase that doesn't fit the previous categories? No problem. You can open a ticket directly.
The more details you provide, the faster we can help.
Step by step
- Have your payment ID or purchase email on hand
- Describe the problem with as much detail as possible
- Include screenshots or receipts if you have them
- Open a ticket via the SAC Center, and an agent will review your case
What happens next?
You'll receive a reference number and get notified as your case progresses.