Consumidor
Payment problems
What to do when there are payment problems
Solving payment problems:
Payment declined
Card not approved by bank
PIX pending
QR Code expired or not paid
Duplicate charge
Amount charged more than once
No confirmation received
Confirmation email didn't arrive
If your payment was declined:
- Check if card details are correct
- Confirm if there's available limit
- Try another payment method (PIX is faster)
- Contact your bank if it persists
- Contact the seller for alternatives
If PIX was not confirmed:
- Check if payment left your account
- Wait a few minutes (there may be delay)
- Check if you used the correct QR Code
- Contact seller with proof
Duplicate charge?
Contact seller immediately with proof. Refunds are processed within 7 business days.