Consumidor
Refund policy
How to request a purchase refund
How to request a refund:
The refund policy varies by seller. Check the terms before purchasing.
Steps to request refund:
- Access the purchase confirmation email
- Find seller contact information
- Contact explaining the reason
- Provide proof of payment
- Wait for seller analysis
- Refund will be processed via same payment method
Credit card
Reversal in up to 2 statements
PIX
Return in up to 7 business days
Bank slip
Refund via transfer
Consumer rights:
Right of withdrawal
7 days to cancel online purchases
Defective product
30 days to complain (non-durable products)
False advertising
Right to full refund
Product not delivered
Refund or new delivery